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TERMS & CONDITIONS

TICKETING TERMS

By purchasing tickets to Gloucester Tall Ships Festival (hence 'Tall Ships'), you are accepting the following terms and conditions and agreeing to be bound by them, and to comply with all applicable laws and regulations. Please read the following terms carefully.

 

GENERAL
  1. The purchase of a ticket regulates access to events named at the stated date and time. All attendees must show a valid ticket, either digital (e-ticket) or physical (home printed e-ticket), to gain access to our events.

  2. You will need to create a customer account when purchasing tickets online, through the Visit Gloucester Ticket Shop.

  3. If purchasing tickets in person at Guildhall, you will need to provide your full name and email address at point of purchase to our team. This helps us manage any queries to do with your ticket purchase, and to properly track purchases within our system. Without an email address, we cannot issue you your e-ticket to exchange for your wristband on site.

  4. We reserve the right to change advertised ticket prices according to demand at any time.

  5. A 5% booking fee is applied to all advertised ticket prices. This fee is invested in the running of the Visit Gloucester Ticket Shop, covering costs such as staffing, administration, technical services, and other activities to ensure our customers have a great experience when purchasing their tickets.

  6. You must not resell any tickets or use the tickets for advertising or for any other trading purposes.

  7. You must not purchase more tickets than you require. If we reasonably believe a bulk purchase of tickets has been made for trading purposes, we reserve the right to cancel those tickets without notification.

  8. We will not replace lost or stolen tickets.

  9. All tickets must be purchased directly online via the Visit Gloucester Ticket Shop or in person via Gloucester Guildhall's Box Office, both powered by Gloucester City Council's ticketing platform, Ticketsolve.

  10. Only holders of valid tickets will be admitted to the festival. Fake or counterfeit tickets will be voided and admission refused.

  11. We do not bear any liability for tickets purchased via an unauthorised third party or tout. We will not issue refunds or exchanges for fake, counterfeit or third-party tickets.

REFUNDS & EXCHANGES
  1. Tickets cannot be refunded unless the event is cancelled.

  2. If refunds are given, liability is limited to the value of the ticket price only. You will not be reimbursed for any additional fees, transport and accommodation costs, or other costs incurred by you in relation to the event.

  3. Tickets may be exchanged from one festival day to another (e.g. Saturday tickets may be exchanged for equivalent tickets on the Sunday), though this must be done via Gloucester Guildhall's Box Office.

  4. Land Lubber tickets may be exchanged for Sea Legs tickets, with the difference in price payable at point of exchange. Sea Legs tickets may not be exchanged for Land Lubber tickets. Ticket type exchanges must be done via Gloucester Guildhall's Box Office or the on site Box Office.

  5. On site, at the Festival Box Office from 25-27 May, a Sea Legs Upgrade option will be available to bolt on to Land Lubber tickets so customers do not have to exchange. These are limited in number and sold on a first come, first served basis.

  6. Exchanges for full price tickets to tickets that are temporarily listed for a lower price due to a promotion or offer are not permitted. Exchanges may only take place between sets of full price tickets.

  7. Adult and Child tickets are not exchangeable.

  8. Fake, counterfeit or unauthorised third-party tickets will not be considered for refund or exchange.

CANCELLATION
  1. The festival may be cancelled due to the following conditions:

    1. Unavailability of large portions of the programme or of booked ships.

    2. Unavailability of staff, where such unavailability may lead to the event being unsafe.

    3. Where the producing partners, Gloucester City Council and Gloucester BID, agree that the event should no longer proceed.

  2. In these circumstances a refund will be issued but liability is limited only to the value of the ticket price above, as per the previous section on Refunds & Exchanges.​

  3. The festival may be cancelled due to circumstances beyond the control of the producers, including but not limited to:

    1. Extreme weather (including flood, drought, extremely high winds/storms).

    2. Widespread loss of power and/or availability of safe drinking water.

    3. Major security incidents, where security services ask for the suspension of the event.

  4. In these circumstances, no refund will be issued, as liability does not sit with the producers.​

 

FORCE MAJEURE

  1. If a force majeure event gives rise to a failure or delay in us performing any obligation under these terms and conditions, that obligation will be suspended for the duration of the force majeure event. 

  2. If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing any obligation under these terms and conditions, we shall: 

    1. notify you promptly; and 

    2. inform you of the period for which it is estimated that such failure or delay will continue. 

  3. If the performance of our obligations under these terms and conditions is affected by a force majeure event, we shall take reasonable steps to mitigate the effects of the force majeure event. 

BUYING TICKETS
  • Online - buy your tickets through the Visit Gloucester Ticket Shop here.

  • Phone - call 01452 503050 to buy via Gloucester Guildhall's Box Office.

  • In Person - you can buy Tall Ships tickets at Gloucester Guildhall's Box Office (23 Eastgate Street, Gloucester, GL1 1NS)

BOX OFFICE OPENING TIMES
  • You can book online 24/7.

  • If you need to speak to someone regarding your tickets, or to book through the Box Office, Gloucester Guildhall's Box Office is open weekly, Wed - Sat, 10:00 - 16:00.

TICKET TYPES

Sea Legs: this ticket type allows you access to the Tall Ships site in Gloucester Docks, including the Food & Drink areas, the market, the main stage, family activities, theatrical performances, traditional funfair (additional fees apply to ride), and interactive installations. On Monday 27 only, it includes paddleboarding and canoeing, available from the Barge Arm (subject to capacity). It also grants access to board and explore the Tall Ships themselves. These tickets are strictly limited in number, so early booking is advised to avoid disappointment.

Land Lubber: this ticket type allows you access to the Tall Ships site including all of the entertainments above but DOES NOT INCLUDE access to the Tall Ships.

Stowaway: this ticket type is for children aged five and under, and is free of charge. It mirrors your Adult ticket, so you if you book a Sea Legs ticket, your Stowaway gains access to the Tall Ships alongside you. Booking of this ticket is required for your five and under in order to exchange it for your Stowaway's wristband on site. You may be asked to prove whether your child is five or under. These tickets must be booked by an appropriate adult. The ticketing system requires an Adult Sea Legs / Land Lubber ticket be purchased at the same time as a Stowaway.

Adult and Child tickets: there is an adult and child variant for each ticket type.

  • Adult tickets are for those aged 18 and above.

  • Child tickets are for those aged 6-17. These must be booked by an appropriate adult.
     

By booking either Child Sea Legs / Land Lubber tickets or Stowaway tickets you are confirming that you are the carer, parent, legal or nominated guardian, or otherwise appropriate adult in relation to the young person whom you are buying for.

Stowaway and Child Sea Legs / Land Lubber ticket holders must not be unaccompanied at any time.

Carer/Assistance tickets: we provide free tickets to those customers who require assistance or a carer to enable them to attend the event. These are not available online at present, though we are working to enable this. If you would like to book a Carer / Assistance ticket, please contact the Guildhall Box Office via phone at 01452 503050 or via email at guildhall.boxoffice@gloucester.gov.uk, so we may add you to our Access Register and ensure you can book the tickets you need.

Subject to additional payment on site for all ticket types: boat trips, self-drive boat hire, food and drink, merchandise from traders, fairground rides.

DISCOUNTS

Family tickets (15% off four tickets): we are operating a family discount of 15% off a group of four tickets, where at least one of those is a paid-for Child ticket (either Land Lubber or Sea Legs). To receive the discount, you simply select the tickets you want and provided they meet the conditions above, the discount will automatically apply in your basket. The discount will apply only if all the tickets purchased are to the same day of Tall Ships. If you are attending more than one day, the discount will apply again to qualifying tickets added to your basket for those additional days.

Multi-Day tickets (up to 15% when buying multiple tickets): we are operating a multi-day discount of 10% off your tickets if you purchase for two of the festival days, and 15% off your tickets if you purchase for all three days. Simply select the tickets you want for each day to your basket, and the discount will automatically apply at checkout.

10% off Groups of 10: booking 10 tickets on any of the festival days means you will receive 10% off all 10 tickets. These tickets must all be to the same festival day. To purchase for very large groups, please contact the Box Office on 01452 503050.

Discount Terms

  1. The discounts listed above will only apply if you meet the required conditions for those discounts in your basket, so make sure you add all the tickets you wish to purchase, and all the days you wish to attend to your basket before you checkout. We cannot retrospectively apply discounts to your tickets if you buy in multiple transactions and the discounts have not applied originally.

  2. The basket will automatically calculate the total discount based on what you have placed in your basket. Discounts are prioritised to give you the greatest possible discount for your selected basket of tickets.

  3. We reserve the right to change or remove discounts at any time without any prior notice.

  4. We reserve the right to introduce new discounts or promotional offers without offering those new discounts or promotional offers to existing ticket holders.

  5. We reserve the right to re-price tickets without offering new prices to existing ticket holders.

  6. Promo codes: In the lead up to Tall Ships, we may issue promo codes through partners, publications or via our own marketing materials. These codes will carry their own terms when issued. They cannot be retrospectively applied for existing ticket holders.

PRIVACY AND DATA​
  1. We respect your privacy and protect all personal information you provide when buying tickets.

  2. We will only ever use the data you provide to deliver ticketing and event services, and provide you with necessary information about the events you have purchased tickets for. We do not forward data or share access to our database with external entities, including third-party marketing providers.

  3. We do not provide a guest checkout

  4. Where you choose to opt into marketing communications, Visit Gloucester will keep you informed about upcoming events, relevant news and offers in Gloucester.

  5. Visit Gloucester Ticket Shop is brought to you by Gloucester City Council. Your personal data will be processed by and held securely in the Ticket Shop's database, powered by Ticketsolve. Gloucester City Council is the Controller of the information we hold about you and as such makes the decision about how your information is used. The use of your data is covered by Gloucester City Council’s Privacy Policy. Read it here.

  6. You have certain rights over the information we hold about you. If you've any queries on how your personal information may be handled, you can contact Gloucester City Council here.

GENERAL TERMS

  1. By attending Tall Ships, you and guests understand and agree to being filmed, photographed and/or recorded in relation to Tall Ships, and/or for security and safety reasons, including by the police. You understand and agree that photographs, audio/audio-visual recordings, films and other media produced as a result may be used by the event organisers for any purpose in any and all media at any time throughout the world (however, you may object by specific request to such use by emailing us here).

  2. We do not take responsibility for any lost, damaged belongings.

  3. We reserve the right to cancel or change a part of the line-up, vary advertised timings, and otherwise make changes to the event, without providing refunds.

  4. All food and drinks consumed at Tall Ships must be bought within the festival site.

  5. Unless otherwise indicated, all graphics, logos and commercial markings are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any Trademarks in any way, including in advertising or publicity pertaining to or distribution of materials, without prior written consent.

  6. Event management reserve the right to make changes to these Terms & Conditions at any time without prior notice, though customers will only be bound by terms as stated at the time of their purchase. You will be asked to accept these terms at time of purchase.

  7. Please email all suggestions, comments and complaints here.

ADMISSION
  1. Right of admission reserved.

  2. Security searches may be carried out and access to the festival site and admission may be refused unless you agree to a search.

  3. We will refuse admission without a valid ticket. You need to your ticket as it will be scanned on entry so you can receive a wristband. You can login to your account on the Visit Gloucester Ticket Shop or contact the Gloucester Guildhall Box Office to retrieve a booking and have your e-ticket reissued.

  4. Fake or counterfeit tickets will be voided and admission refused.

  5. We may require proof of age to match you to your ticket when exchanging your ticket for a wristband. Please bring ID with you to Tall Ships. Failure to provide ID when asked could result in you being asked to leave the event. We accept:

    1. In-date provisional or full driver's licence.

    2. A Proof of Age Standard Scheme Card (including the PASS hologram).

    3. A valid in-date passport. We will not accept a photo or photocopy.

EXPECTED CUSTOMER BEHAVIOUR / CODE OF CONDUCT​

We want Tall Ships to be safe and enjoyable for all. It is for everyone. This means we have a strict set of expected customer behaviours, and anyone who falls short will be ejected from the site without refund.

  1. We do not accept unauthorised access. Entry without a valid ticket or wristband is not permitted.

  2. We do not tolerate anti-social behaviour.

  3. We do not tolerate indecent behaviour, such as intentional damage of our property, engaging in sexual acts in public or public urination. 

  4. We do not tolerate abusive behaviour, use of insulting or offensive language or intentional use of threatening targeted at an individual or a group. 

  5. We do not tolerate harassment, discrimination, theft.

  6. We do not tolerate possession, consumption, or supply of illicit alcohol brought into the venue against our terms and conditions.

  7. We do not tolerate possession or consumption of illegal substances either inside the venue, or its immediate vicinity.

  8. We do not tolerate possession of offensive weapons. 

  9. Individuals who are non-compliant and respond negatively to instructions provided by staff will face ejection from the site.

  10. Prohibited items include: Fireworks, laser pens, flares, illicit drugs, or legal highs including nitrous oxide, Animals (with the exception of assistance dogs or residents dogs), Selfie sticks or gimbals, Glass, Glitter, Hi-Vis waistcoats or vests, Bicycles or scooters, Food & drink purchased outside of the event (with the exception of baby food and drinks stored in reusable water bottles), Pens or Paint, unmanned aerial vehicles (aka Drones), anything that could be considered an offensive weapon or could cause danger or nuisance.

 

We reserve the right to restrict access if our security searches prove you are intending to or are already accessing the site against our code of conduct. If need be, we can ask for police assistance, and you might face prosecution.

EARLY BIRD PRIZE DRAW TERMS (Valid to 24 Jan 2024)

This prize draw (the ‘draw’) is subject to the following Terms and Conditions (‘Conditions’) and by submitting your contact details you are entering the draw and you agree to be bound by these conditions.

1. All submissions must be received by 5pm (GMT) on 24 January 2024 (‘Closing Date’).

2. The draw is open to persons who are resident in the United Kingdom, and also to persons who are resident outside of the United Kingdom provided that they able to enter the draw without breaching any law or regulation of the jurisdiction in which they are resident.

3. Gloucester City Council shall assume that the parents or guardians of any entrant who is less than 18 years old have consented to that person’s entry into the draw.

4. Employees of Gloucester City Council, their relatives or any agents or employees are not eligible to enter the draw.

Prize-winners

5. Prize-winners will be selected and notified by 23 February 2024 at the latest, by email. One winning submission will be selected at random via software. The winner will receive four tickets to Gloucester Tall Ships 2024 with the value equivalent to a family ticket.

Liability

6. Gloucester City Council accepts no responsibility for submissions incorrectly submitted due to entrant human error, transmission errors, website malfunction, computer error or otherwise.


Data protection

7. Any personal information relating to submissions will be used by the Council  in accordance with its data protection policy which can be found here.

8. The draw is a method of incentive for the submission of personal information. This personal information will be used to inform submitters about Gloucester Tall Ships and other events in Gloucester, via Visit Gloucester's communications.

HEADLINER ANNOUNCEMENT GIVEAWAY PRIZE DRAW TERMS

(Valid to 18 Mar 2024)

This prize draw (the ‘draw’) is subject to the following Terms and Conditions (‘Conditions’) and by purchasing a ticket up to 18 Mar 2024 you are entering the draw and you agree to be bound by these conditions.

1. All purchases must be made by 11pm (GMT) on 18 January 2024 (‘Closing Date’).

2. The draw is open to persons who are resident in the United Kingdom, and also to persons who are resident outside of the United Kingdom provided that they able to enter the draw without breaching any law or regulation of the jurisdiction in which they are resident.

3. Employees of Gloucester City Council, their relatives or any agents or employees are not eligible to enter the draw.

Prize-winners

4. Prize-winners will be selected and notified by 22 March 2024 at the latest, by email. One winning ticket purchaser will be selected at random via software. There will only be one winner.

5. The winner will receive the value of their purchase of tickets to Gloucester Tall Ships 2024 back to their original payment method, making their tickets to the event free of charge.

Liability

6. Gloucester City Council accepts no responsibility for submissions incorrectly submitted due to entrant human error, transmission errors, website malfunction, computer error or otherwise.


Data protection

7. Any personal information relating to purchases will be used by the Council in accordance with its data protection policy which can be found here.

Page last updated: 18 May 2024

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